SHIPPING & RETURNS 

We do not process any orders after 5pm on Thursday. Any orders received after that will not be processed until the following week. Thank you for your continuous support and for shopping at TD Candles.All orders will be processed in the order they're received. Processing time can take up to 1-5 business days. 

​

No Returns or Exchanges; all sales are final.

 

All orders are shipped priority to avoid damages or spillage to your products. 

 

   Damaged items / Lost packages:

    If your items come damaged or lost, you must;

1. Take photos of the box and the broken item for your claim. 

2. Submit a claim with USPS under insurance. All priority packages come with $100 insurance. 

3. Inform USPS within 24hrs of your package saying delivered and not actually being received, start a claim and follow the steps to retrieve your order.

4. Free gifts are just that free, if they become broken upon receiving you package please contact usps. Free gifts are given with every order while supplies last. 

​

Please make sure to order your supplies in plenty of time, we do not guarantee delivery times and lost or damaged packages can occur which could take weeks to resolve. Multiple box shipments will sometimes arrive a few days apart, please allow ample time for your shipment to arrive before calling us to report the package missing.

If your package is marked as delivered but you have not received it please check all areas around the perimeter of your home, leasing office (if applicable) and neighbors to see if someone received it as a mistake. If the package is still not found or has been missing during transit please contact us immediately to put in an investigation on the package. We will then place a trace with the shipping company to locate the missing package. 

The shipping company can take anywhere from a few days to 3 weeks for an investigation. Once the investigation is complete the customer will be notified of the outcome. We have to wait for the investigation to be completed by the shipping company before issuing any replacements or refunds because the package may still be delivered in this time period. If you cannot wait for the investigation to be completed the customer is responsible for the replacement cost. All investigations for missing packages must be placed within 2 weeks of when the order shipped. 

Each shipment is packed carefully keeping in mind that the order will probably be drop-kicked from CA to your location. In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Take pictures of the damage, noting what items were damaged to submit via email within 5 days of receiving the package. Please retain all boxes and packing material for at least 30 days for inspection by the carrier. The claim will be filled with the carrier and you might be contacted by them. You will be informed as soon as the claim is resolved which could take up to 3 weeks.